Política de reembolso

Return and Refund Policy | Garland Enterprises Holding Co L.L.C

At Garland Enterprises Holding Co L.L.C (Elite Diamond Ice Hockey Academy and Diamond Apparel), we are committed to delivering the best experience for all our clients. We understand that every coaching session or product may not meet every expectation, and we are here to ensure your satisfaction with a clear and fair return and refund policy. Whether it's for our coaching services or merchandise, we value the time, effort, and investment you make in our academy.

Coaching Services Refund Policy | 80% Refund Guarantee

We are dedicated to providing top-tier hockey coaching, but if you are not completely satisfied with our services, we offer an 80% refund under the following conditions:

  • Written Feedback Requirement:
    To qualify for a refund, we ask that you provide a written letter or email outlining:

    • What you disliked about the coaching session or style.
    • Suggestions for improvement or feedback to help us enhance our services.

    This feedback is essential for us to improve and continue delivering high-quality coaching.

  • Time Frame for Refund Requests:
    Refund requests must be submitted within 14 days of the coaching session or package completion.

  • Refund Calculation:
    An 80% refund will be processed, reflecting the value of the time and effort put into the coaching session. This ensures fairness while recognizing that coaching is a time-intensive service.

  • Commitment to Improvement:
    We are a growing coaching service, continuously striving to improve. Your feedback plays a crucial role in helping us deliver a better experience in the future. We hope to earn your business again with an enhanced offering.

Merchandise Return and Refund Policy | Hassle-Free Returns

We offer a wide range of Diamond Apparel and Elite Diamond branded merchandise, fulfilled through a trusted third-party provider, Printify. We are committed to ensuring customer satisfaction with every product.

  • Merchandise Issues:
    If you experience any issues with your merchandise, such as defects, incorrect items, or quality concerns, please contact us at garlandenterprisesstore@gmail.com. We will work directly with Printify to resolve the issue and ensure you are satisfied.

  • Return Process:
    We will coordinate with Printify on your behalf for any returns, replacements, or refunds based on their policies.

  • Time Frame for Merchandise Issues:
    Please contact us within 30 days of receiving your merchandise to initiate the return process.

  • Customer Support:
    We take all inquiries seriously and strive to respond to merchandise concerns as quickly as possible, ensuring a smooth resolution.

Contact Us for Support

If you have any questions or need assistance regarding refunds or returns, please reach out to us at garlandenterprisesstore@gmail.com. We are dedicated to resolving any issues promptly and ensuring you have a positive experience with our academy, both in coaching and merchandise.

Thank you for choosing Garland Enterprises Holding Co L.L.C, and we look forward to continuing to provide you with exceptional service.